Scan Freezes

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Ome
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Joined: Sun, 10 Sep 2017, 20:31

Scan Freezes

Post by Ome »

Good day,

I have just recently purchased Panda Global Protection Version 17.0.1. I am trying to run a scan on my computer. I have tried to run the full scan but it stop progressing at 18,000+. I then tried to run the critical areas but it too stop progressing at 18,000+. Please I would to get some feedback on how to resolve this issue. Thank you for your time. Please help me with this issue.
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CJ166
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Joined: Mon, 04 Mar 2013, 18:47

Re: Scan Freezes

Post by CJ166 »

Hi, which operating system is it?
Panda Partner Colombia.
Ome
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Joined: Sun, 10 Sep 2017, 20:31

Re: Scan Freezes

Post by Ome »

Windows 7 Home Premium. Toshiba Laptop.
Darth Panda
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Re: Scan Freezes

Post by Darth Panda »

Hello,

Does it always stop on the same file or is it a different file?

If it is the same file always, try analising that file alone.

¿does it finish now?

regards,
Technical support – Panda Security
www.pandasecurity.com
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