504 Gateway time-out - Panda patch download

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bmacolino
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Joined: Tue, 16 Jan 2018, 15:05

504 Gateway time-out - Panda patch download

Post by bmacolino »

Hello,

I have been trying to setup a local cache for windows updates. I have been monitoring the download area and no patches appear. I then browsed the log.txt and found an error:

CagService.exe: Warning : 16/1 7:51:55 PatchCache: Downloading patches failed, rescheduling in 10 mins: System.Net.WebException: The request failed with HTTP status 504: Gateway Time-out.

Server stack trace:
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at CentraStageService.getPatchUrlsForProfile(Int64 since)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at CentraStageService.getPatchUrlsForProfile(Int64 since)
at CentraStage.Cag.Core.Agent.PatchManagement.Patches.DownloadPatches(Boolean forceStart)[/size]


I have checked and no firewalls are blocking the local cache server. I was wondering if anyone has had this issue or is having this issue?

Thank you,



Bret Macolino
Darth Panda
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Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: 504 Gateway time-out - Panda patch download

Post by Darth Panda »

dear bmacolino,

Can I ask what is your country?

regards,

David
Technical support – Panda Security
www.pandasecurity.com
bmacolino
Registered user
Registered user
Posts: 2
Joined: Tue, 16 Jan 2018, 15:05

Re: 504 Gateway time-out - Panda patch download

Post by bmacolino »

United States
Darth Panda
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Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: 504 Gateway time-out - Panda patch download

Post by Darth Panda »

I am opening a case for you on your country oficial tech support office..
An email has been sent requesting the needed info. please reply that email wit requested info attached

regards
Technical support – Panda Security
www.pandasecurity.com
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