Remote access problem

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Spudgun
Registered user
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Posts: 4
Joined: Mon, 28 Jul 2014, 12:47

Remote access problem

Post by Spudgun » Mon, 19 Nov 2018, 15:49

Hi,

We've run into an issue with remote desktop which is probably a real easy one..

"Could not connect to the remote device. Please ensure that you are using the correct VNC password and that the VNC service is started on the remote device"

In this case there is no issue with services, on either machine. The problem is that we've removed the saved password in Settings>VNC

Whatever password I try to get this working again, fails. What is this password? Where can we reset it?

Many thanks!

Spudgun
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Posts: 4
Joined: Mon, 28 Jul 2014, 12:47

Re: Remote access problem

Post by Spudgun » Mon, 19 Nov 2018, 16:01

Additionally, if I de-select "remember password" I get a password/enter credentials box for server address 127.0.01 and VNC server password. Tried allsorts. This is the password I need, it seems but none work

Darth Panda
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Posts: 1489
Joined: Tue, 24 Oct 2017, 12:04

Re: Remote access problem

Post by Darth Panda » Mon, 19 Nov 2018, 17:05

Among the components availables on the commstore there is one script:

ComStore > Scripts > Remove existing VNC installations and reinstall uVNC [WIN]

Free Remove existing VNC installations and reinstall uVNC [WIN]
Description:
Removes existing versions of RealVNC 3/4, TightVNC 1.3/2.0.x/2.5.x/2.6.x and uVNC and reinstalls uVNC service (1.0.9.5). To be used in situations where installing the Agent is causing problems with existing installations of VNC. Especially ones using the same service name as the Agent (uvnc_service)
Component Version: 0.1
Release Note: First release
Publisher: Panda Security S.L.
Published on: 2015-06-18 12:28:25 UTC
Last Updated on: 2017-02-02 19:31:28 UTC


Just add it to your components and run it on the affected computers.
this will reinstall UVnc with the required password.

regards
Technical support – Panda Security
www.pandasecurity.com

Spudgun
Registered user
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Posts: 4
Joined: Mon, 28 Jul 2014, 12:47

Re: Remote access problem

Post by Spudgun » Mon, 19 Nov 2018, 18:02

Hi,

I have tried this, but unfortunately this has not worked. This was on both machines that this is now affecting. Also have tried - complete removal and re-install. change of Panda account password. stop/restart service. ran as admin. I just need to know what that VNC password refers to exactly so I can change/reset it.

Many thanks

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