Panda dome blocking mobile internet

Post your query about Panda Dome Essential, Panda Dome Complete, Panda Dome Advanced and Panda Dome Premium here!
Post Reply
Pawelsz
Registered user
Registered user
Posts: 3
Joined: Mon, 07 Jan 2019, 12:53

Panda dome blocking mobile internet

Post by Pawelsz »

Hi,

I have same issue on two laptops

Panda block my mobile internet connection. We are using HP430 G1 and HP430 G2. They have build in modem HP Hs3110.
both have windows 10 x64. It's polish mobile provider PLAY.
I,ve tried with some USB stick on this computers - same problem.

After instaling Panda dome, connection is established but it shows "no internet connection".
After deinstaling dome and instalation of earlier version it is ok, but its keep updating, and i cant activate new license on earlier version..
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda dome blocking mobile internet

Post by Darth Panda »

So you are using a 3G/4G usb to connect? and it is blocked from the usb?

Try to disable all protections in order to know which is the protection module causing the blockage, and then get back to us.

Bu my suggestion wold be to contact your National organisation support office, as probably we will have to gather info from the computers in order to know more about this issue.
Technical support – Panda Security
www.pandasecurity.com
Pawelsz
Registered user
Registered user
Posts: 3
Joined: Mon, 07 Jan 2019, 12:53

Re: Panda dome blocking mobile internet

Post by Pawelsz »

I've tried both:

build-in modem in this laptops HP hs3110 HSPA+


and USB stick 3G/4G

Both have same symptoms.

i've dissabled all modules and it doesn't help. Only when i remove Panda Dome from a computer, Modems Works fine.

How can i contact my National organisation support office, could u give me any phone number or e-mail ?
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda dome blocking mobile internet

Post by Darth Panda »

I need to know where are you from. what country.
Technical support – Panda Security
www.pandasecurity.com
Pawelsz
Registered user
Registered user
Posts: 3
Joined: Mon, 07 Jan 2019, 12:53

Re: Panda dome blocking mobile internet

Post by Pawelsz »

I'm from Poland.
mayuril
Registered user
Registered user
Posts: 4
Joined: Thu, 17 Jan 2019, 12:08

Re: Panda dome blocking mobile internet

Post by mayuril »

Panda offers a somewhat mixed bag. On the positive side, the real-time monitor that comes with Panda Dome is extremely effective at blocking threats as they come onto your system. This was confirmed not only by AV-Comparatives lab tests, but my own tests on live virus samples. Without a doubt, if you want to avoid infections, Panda Security’s real-time monitor is one of the most effective tools on the market. Due to these protections it happens. try to reset all protections and work again.
Dot Net Programming
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda dome blocking mobile internet

Post by Darth Panda »

Hi Pawelsz,

Please access this link in order to contact the Poland office and they will open an issue to resolve the problem:

https://www.pandasecurity.com/poland/ho ... html?lng=2

Regards,
Technical support – Panda Security
www.pandasecurity.com
Post Reply

Return to “Panda Dome - Issues”