Dear Panda team,
Recently we have discovered that the Panda antivirus is deleting our applications, though it is unclear what the detection reason is.
The antivirus removes Executable files which are responsible of downloading & installing our product, the FreeRide games player.
The executable in question is compiled and signed for our users every time a game download is requested, which means that white listing would only work on the digital certificate level. since every file is slightly different.
Example file: http://www.freeridegames.com/do/getSDMO ... eId=472250
Please provide white listing on our digital certificate to resolve this issue.
Any help with this issue is much appreciated.
False Positive detection on FreeRide Games
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: False Positive detection on FreeRide Games
we will send the file signed to our lab, and they will analize the issue in detail.
Please hold until verdict released
Please hold until verdict released
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: False Positive detection on FreeRide Games
Thank you for testing,
Do you have any updates maybe?
Do you have any updates maybe?
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: False Positive detection on FreeRide Games
Digital signature has been whitelisted. (04819979)
Regards
Regards
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: False Positive detection on FreeRide Games
Yes, I can confirm the issue is now resolved.
Thank you for the assistance and quick resolution of this issue.
Thank you for the assistance and quick resolution of this issue.
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: False Positive detection on FreeRide Games
you are welcome.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com