Panda Dome Does Not Appear In System Tray

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KDan
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Panda Dome Does Not Appear In System Tray

Post by KDan » Thu, 09 May 2019, 19:06

The system tray icon for Panda Dome 18.07.03 does not appear automatically on a Windows 10 install. I need to launch the program from the desktop icon for the icon to appear in the system tray.

MSCONFIG has all Panda items enabled.

Darth Panda
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Re: Panda Dome Does Not Appear In System Tray

Post by Darth Panda » Fri, 10 May 2019, 09:45

Hi KDan,

When the system start, before launch the antivirus, go to the following folder:

C:\Program Files (x86)\Panda Security\WAC\

Execute the file PSUAMain.exe, verify if now appear the icon, now reboot the machine and verify if the issue is solved.

Regards

Darth Panda
Technical support – Panda Security
www.pandasecurity.com

KDan
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Posts: 26
Joined: Wed, 11 Mar 2015, 16:58

Re: Panda Dome Does Not Appear In System Tray

Post by KDan » Tue, 14 May 2019, 21:22

That directory does not exist. I found the file in:
C:\Program Files (x86)\Panda Security\Panda Security Protection

Running the PSUAMain.exe application did not make the console appear on the system tray on the next reboot.


I have already used the panda uninstaller utility to remove the software and downloaded a fresh copy of the installer. Twice.

I am logged on as a local admin.
No errors for Panda in the event log.

OS=Win10.

Darth Panda
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Re: Panda Dome Does Not Appear In System Tray

Post by Darth Panda » Wed, 15 May 2019, 09:10

Hi KDan,

Can you send me a PM with your customer number please?

Regards,
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
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Posts: 1501
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome Does Not Appear In System Tray

Post by Darth Panda » Wed, 15 May 2019, 14:57

Hi KDan,

Please check in the Windows Task manager, in the Startup tab that the AV Console program is enabled.

Regards,
Technical support – Panda Security
www.pandasecurity.com

KDan
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Posts: 26
Joined: Wed, 11 Mar 2015, 16:58

Re: Panda Dome Does Not Appear In System Tray

Post by KDan » Wed, 15 May 2019, 16:05

I checked and it was not enabled. I enabled it and confirmed it stay enabled by rebooting a couple of times and logging in as different users.

Thanks.

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome Does Not Appear In System Tray

Post by Darth Panda » Wed, 15 May 2019, 16:16

Hi KDan,

Perfect!! :)

Regards,
Technical support – Panda Security
www.pandasecurity.com

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