EPP "Installation error. Unable to register the agent." via remote installation

[tcsdi_support1]

Hi Support

We have a setup like this on our network:

There IP is (192.168.50.X)
Server PC = with internet
Computer A = without internet
Computer B = without internet

The server PC is already assign as a Proxy,Cache,Discovery. I tried to push remote installation on the console to the Computer A & B that don't have internet connection, but they have a LAN connection. When we start pushing the installation on the computer's it will error and it say "Installation Error. Unable to register the agent." I think that they can't reach the cache server to get files and our IPV4 is correctly set on the computers

May I know what the problem of our setup?

Kindly see the picture below:



Looking forward to hearing from you !

Regards,
Christian

[Darth Panda]

Hi tcsdi_support1,

We need to open an incident to escalate the case. In order to do that, please send us in a PM your customer number

Regards,

[tcsdi_support1]

Hi Darth

Customer ID Sent to you. Kindly check your inbox

Thank you.

Regards

[Darth Panda]

Hi tcsdi_support1,

For discovery and remote installation to work, make sure that the requirements of this link are met:

https://www.pandasecurity.com/usa/suppo ... ?id=700024

Regards,