Hi Support
We have a setup like this on our network:
There IP is (192.168.50.X)
Server PC = with internet
Computer A = without internet
Computer B = without internet
The server PC is already assign as a Proxy,Cache,Discovery. I tried to push remote installation on the console to the Computer A & B that don't have internet connection, but they have a LAN connection. When we start pushing the installation on the computer's it will error and it say "Installation Error. Unable to register the agent." I think that they can't reach the cache server to get files and our IPV4 is correctly set on the computers
May I know what the problem of our setup?
Kindly see the picture below:
Looking forward to hearing from you !
Regards,
Christian
EPP "Installation error. Unable to register the agent." via remote installation
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Re: EPP "Installation error. Unable to register the agent." via remote installation
Hi tcsdi_support1,
We need to open an incident to escalate the case. In order to do that, please send us in a PM your customer number
Regards,
We need to open an incident to escalate the case. In order to do that, please send us in a PM your customer number
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
- Posts: 57
- Joined: Tue, 26 Mar 2019, 04:24
Re: EPP "Installation error. Unable to register the agent." via remote installation
Hi Darth
Customer ID Sent to you. Kindly check your inbox
Thank you.
Regards
Customer ID Sent to you. Kindly check your inbox
Thank you.
Regards
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: EPP "Installation error. Unable to register the agent." via remote installation
Hi tcsdi_support1,
For discovery and remote installation to work, make sure that the requirements of this link are met:
https://www.pandasecurity.com/usa/suppo ... ?id=700024
Regards,
For discovery and remote installation to work, make sure that the requirements of this link are met:
https://www.pandasecurity.com/usa/suppo ... ?id=700024
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com