False Positive

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quentin.dion
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Joined: Wed, 23 Jan 2019, 10:53

False Positive

Post by quentin.dion » Wed, 23 Jan 2019, 11:21

Hi,
We are a company that creates software and deploys them using Microsoft ClickOnce tools.

One of our clients that is using your tool "PANDA Endpoint Protection" can't use our software.

Your solution consider the file BatiScript.exe as a Virus.

We hereby declare that this code doesn't contain any malware or virus code and submit it for your analysis. You will find the file here : https://cloud.scriptandgo.com/nextcloud ... oqexH2LmsJ

If you want more details you can also install our software using this link : http://deployment.scriptandgo.com/BatiScript/

And feel free to contact me if you need more details.

Kind Regards,

Quentin DION
Support Engineer
Script&Go

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Post by Darth Panda » Wed, 23 Jan 2019, 16:06

Hi quentin.dio,

We have escalate your issue to our labs in order to analyze the files.
We will keep you informed.

Regards,
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
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Official moderator
Posts: 1550
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Post by Darth Panda » Mon, 28 Jan 2019, 09:31

Hi quentin.dio,

The file has been classified as goodware so it should not be blocked again.

Regards,
Technical support – Panda Security
www.pandasecurity.com

quentin.dion
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Posts: 2
Joined: Wed, 23 Jan 2019, 10:53

Re: False Positive

Post by quentin.dion » Thu, 18 Jun 2020, 10:01

Hi,

We have the same issue, since our last update, our sofware is considered as a Visus by your solution and our client can't use it.

You can find the new version of our software here http://deployment.scriptandgo.com/BatiScript/

Can you add it on your WhiteList ?

Feel free to contact me if you need more details.

Kind Regards,

Quentin DION
Support Engineer
Script&Go

Darth Panda
Official moderator
Official moderator
Posts: 1550
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Post by Darth Panda » Tue, 23 Jun 2020, 09:25

Hi,

Could you send us, only the file that we detect as malware?

Regards

Darth Panda
Technical support – Panda Security
www.pandasecurity.com

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