Panda deleted a file without confirmation?! How can I recover it?

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Darthagnon
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Panda deleted a file without confirmation?! How can I recover it?

Post by Darthagnon » Mon, 23 Jul 2018, 17:40

Panda all of a sudden notified me that one of my personal files, a VBS script I made as a kid, was a virus, and deleted that precious file, without any confirmation or moving it to quarantine, or anything. This is despite me having the option "Ask before neutralizing a virus" enabled.

My questions are:

1) What is the point of the option "ask before neutralizing" if it doesn't ask? Why didn't it move the script to quarantine?

2) How do I recover my file? I don't currently have a backup, as I am in the middle of migrating computers.

I eagerly await your response. I was happy with Panda Antivirus, until it did this, which is the very reason I ditched Bitdefender.

Please help me.

Thank you

Darth Agnon

Darthagnon
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Re: Panda deleted a file without confirmation?! How can I recover it?

Post by Darthagnon » Mon, 23 Jul 2018, 17:46

I have disabled Panda Antivirus. I am currently too scared to re-enable it, for fear it will delete more of my files.

Unless there's a solution to this problem, and I can prevent Panda from deleting files without asking me first, I will be uninstalling it and seeking alternatives.

One of the main reasons I ditched Bitdefender was that it was too ready to delete my files without saying anything, or letting me stop it. I had hoped Panda would be different, especially when I saw the "ask before neutralizing a virus" setting.

Any help would be greatly appreciated.

Darthagnon
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Re: Panda deleted a file without confirmation?! How can I recover it?

Post by Darthagnon » Mon, 23 Jul 2018, 18:15

I have managed to recover my file from my backup drive using Piriform Recuva; I have also excluded My Documents, My Downloads and a few other folders from Panda scanning, to avoid this happening again. However, I am still wondering - why didn't Panda confirm that I wanted the file to be deleted? I shouldn't have to exclude all the folders I work with from day to day from my antivirus for it to be usable. I am still wondering how I would go about recovering the file normally, without using Recuva and looking through deleted files? Panda just said it was deleted; didn't move it to the quarantine or anything. How could I have recovered it?

Darth Panda
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Re: Panda deleted a file without confirmation?! How can I recover it?

Post by Darth Panda » Tue, 14 Aug 2018, 09:55

If we take the file as a virus, we delete it.
We only send it quarentine when is an unknown file.

You always should have the unknown files on a folder excluded from analysis, if you develop software, as new software depending on the actions taken on the computer will be declared either as malware or unknown software.
Technical support – Panda Security
www.pandasecurity.com

magua
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Re: Panda deleted a file without confirmation?! How can I recover it?

Post by magua » Fri, 17 May 2019, 09:30

If you haven't backup them before.MobiKin Doctor for Android could be a great choice to recover deleted files without backup.It can scan the trash bin and extract the files.

Cassie W
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Re: Panda deleted a file without confirmation?! How can I recover it?

Post by Cassie W » Fri, 24 May 2019, 10:50

I have not used Panda before, but used other similar antivirus tools and encountered this kind of case. Actually, it is easy to recover antivirus deleted files as long as using a recovery tool. Then, I chose MiniTool power data recovery, suggestion from my colleague,working for me well.

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Re: Panda deleted a file without confirmation?! How can I recover it?

Post by Darth Panda » Mon, 27 May 2019, 12:00

If yo are unsure on what a file is, yoy can always have a folder excluded from the analysis at your own risk.
Technical support – Panda Security
www.pandasecurity.com

xanesag
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Re: Panda deleted a file without confirmation?! How can I recover it?

Post by xanesag » Thu, 09 Jul 2020, 08:59

Try with a third-party data recovery program such as Bitwarsoft and scan your drive to check whether you can find the files you want. Please do remember don't use again your before starting the data recovery scan. Good Luck!

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