False positive problem on our product

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NeckDiagrams
Registered user
Registered user
Posts: 1
Joined: Sun, 31 Mar 2019, 00:06

False positive problem on our product

Post by NeckDiagrams » Sun, 31 Mar 2019, 00:18

Hi,

One of our customers has pointed out that you are claiming our product has Trj/Genetic.gen or is otherwise a PUP.

Please correct this asap.

Windows 64bit installer:
- https://www.virustotal.com/#/file/0745e ... /detection

Windows 32bit installer:
- https://www.virustotal.com/#/file/63219 ... /detection

The installers can be downloaded from our site:

- https://www.neckdiagrams.com/download

Kind regards.

Darth Panda
Official moderator
Official moderator
Posts: 1561
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive problem on our product

Post by Darth Panda » Mon, 01 Apr 2019, 11:00

Hi NeckDiagrams,

The files have already been classified as goodware. Sorry for the inconvenience.
Regards,
Technical support – Panda Security
www.pandasecurity.com

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