Can't Renew

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mrmoobz
Registered user
Registered user
Posts: 3
Joined: Mon, 10 Jun 2019, 08:05

Can't Renew

Post by mrmoobz » Mon, 10 Jun 2019, 08:07

Subscription tells me it has expired, I go to renew and it constantly comes back with "cant find any products" so I am unable to renew subscription for Panda Dome

Darth Panda
Official moderator
Official moderator
Posts: 1452
Joined: Tue, 24 Oct 2017, 12:04

Re: Can't Renew

Post by Darth Panda » Mon, 10 Jun 2019, 10:16

Hi mrmoobz,

Maybe would be better is you try it from you panda myaccount.

Go to https://myaccount.pandasecurity.com/ insert your credentials. After that try to renew the antivirus there.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

mrmoobz
Registered user
Registered user
Posts: 3
Joined: Mon, 10 Jun 2019, 08:05

Re: Can't Renew

Post by mrmoobz » Mon, 10 Jun 2019, 19:47

Still the same thing happens :)

Image

Darth Panda
Official moderator
Official moderator
Posts: 1452
Joined: Tue, 24 Oct 2017, 12:04

Re: Can't Renew

Post by Darth Panda » Tue, 11 Jun 2019, 10:40

Hi mrmoobz,

Could you send me your client number and your activation code in a private message to take a look?

Regards,

Darth
Technical support – Panda Security
www.pandasecurity.com

mrmoobz
Registered user
Registered user
Posts: 3
Joined: Mon, 10 Jun 2019, 08:05

Re: Can't Renew

Post by mrmoobz » Wed, 12 Jun 2019, 13:05

Where would I find this, Mr Panda? :)

Darth Panda
Official moderator
Official moderator
Posts: 1452
Joined: Tue, 24 Oct 2017, 12:04

Re: Can't Renew

Post by Darth Panda » Wed, 12 Jun 2019, 15:14

Hi mrmoobz,

Send me the email you used to create your panda account and i will try to find your client number. Private message.

Don't forget to send me the activation-code you are tryint to use to activate the antivirus.Private message.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

SC4L3X
Registered user
Registered user
Posts: 1
Joined: Thu, 13 Jun 2019, 03:29

Re: Can't Renew

Post by SC4L3X » Thu, 13 Jun 2019, 03:43

Good day i am having the same issue with the account i just paid it and keeps telling me it's expired

Darth Panda
Official moderator
Official moderator
Posts: 1452
Joined: Tue, 24 Oct 2017, 12:04

Re: Can't Renew

Post by Darth Panda » Thu, 13 Jun 2019, 09:37

Hi SC4L3X,

Could you send me your client number in a private message?

Regards,

Darth
Technical support – Panda Security
www.pandasecurity.com

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