Alert recieve in Agent Client (Ticket)

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tcsdi_support1
Registered user
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Joined: Tue, 26 Mar 2019, 04:24

Alert recieve in Agent Client (Ticket)

Post by tcsdi_support1 » Thu, 13 Jun 2019, 09:55

Hi Support,

Image

Image Link: https://ibb.co/cDGDPH9

1.) On the Panda Systems Management client at the "Ticket" Tab

There's no Alert message or Popup message when the support or end user use comment/chat on the console and SM Agent client?


2.) On the end user side. The agent client "Ticket" tab, there's no pending,priority and details. So how the end user side will known if the ticket is on going or processing?

Darth Panda
Official moderator
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Posts: 1405
Joined: Tue, 24 Oct 2017, 12:04

Re: Alert recieve in Agent Client (Ticket)

Post by Darth Panda » Thu, 13 Jun 2019, 11:13

Hi,

If you are not logged as a valid user on PCSM Agent Browser, you only will see the tickets from the machine.

Regards,

Darth
Technical support – Panda Security
www.pandasecurity.com

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