request to insert files into your white list

Problems with virus, rootkits, rogueware...? The community and the Panda experts will get your queries solved!
Post Reply
Mysthica
Registered user
Registered user
Posts: 1
Joined: Fri, 14 Jun 2019, 17:48

request to insert files into your white list

Post by Mysthica » Fri, 14 Jun 2019, 18:05

Hello everyone,
we need to have Panda Antivirus analyze some files that are part of an immunochromatographic test reading software; the software is periodically updated.
Once analyzed, we need these files to be included in the Panda Antivirus white list.
The files are not viruses, they are not harmful and / or potentially harmful but they have been blocked in a computer protected by Panda Dome (we can send photos of the detected message).
We kindly ask you to know what is the procedure to send these files, have them analyzed and put them in the Panda Antivirus white list because blocking these files by your antivirus can cause us problems.
We look forward to your kind reply,
best regards.

Post Reply

Return to “Virus - Issues”