request to insert files into your white list

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Joined: Fri, 14 Jun 2019, 17:48

request to insert files into your white list

Post by Mysthica » Fri, 14 Jun 2019, 18:05

Hello everyone,
we need to have Panda Antivirus analyze some files that are part of an immunochromatographic test reading software; the software is periodically updated.
Once analyzed, we need these files to be included in the Panda Antivirus white list.
The files are not viruses, they are not harmful and / or potentially harmful but they have been blocked in a computer protected by Panda Dome (we can send photos of the detected message).
We kindly ask you to know what is the procedure to send these files, have them analyzed and put them in the Panda Antivirus white list because blocking these files by your antivirus can cause us problems.
We look forward to your kind reply,
best regards.

Darth Panda
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Re: request to insert files into your white list

Post by Darth Panda » Tue, 18 Jun 2019, 11:48

If they are periodically updated, you are running the risk of being detected again on next update.
If they are digitally signed, you can send the files and we will exclude the digital signature for the company.

If ynot, my suggestion is to exclude the folder where those files lay, and that will sort any upcoming update upsoon. ;)
Technical support – Panda Security

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