Stuck at Activating

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short_amigo
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Registered user
Posts: 1
Joined: Mon, 17 Jun 2019, 00:19

Stuck at Activating

Post by short_amigo » Mon, 17 Jun 2019, 04:13

Hello,

Having the issue of Activating. So I put my email in and it asks for a key. I put in the key and it stays as "Activating..." without actually doing anything from that menu. There's no error message, it just keeps activating.

Please help.

Darth Panda
Official moderator
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Posts: 1489
Joined: Tue, 24 Oct 2017, 12:04

Re: Stuck at Activating

Post by Darth Panda » Tue, 18 Jun 2019, 13:15

open the page:

MyAccount.pandasecurity.com

Enter your email and yor password, for accessing your account
Download the installation file from there.

on your computer:
uninstall the actual installation
use the file downloaded from your account.
Install.
Technical support – Panda Security
www.pandasecurity.com

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uwezi
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Posts: 7
Joined: Thu, 18 Aug 2016, 14:10
Location: Uppsala, Sweden

Re: Stuck at Activating

Post by uwezi » Thu, 10 Oct 2019, 17:00

I have exactly the same problem - now again. It is not the first time the automated update failed and if it hadn't been for the VPN connection which I just wanted to use, I might not have noticed.

This is annoying - uninstalling and reinstalling will take precious time.
20191010_panda.jpg
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Darth Panda
Official moderator
Official moderator
Posts: 1489
Joined: Tue, 24 Oct 2017, 12:04

Re: Stuck at Activating

Post by Darth Panda » Thu, 10 Oct 2019, 17:33

Hi uwezi,

Please, follow the steps of the previous thread in order to solve the issue.
https://support.pandasecurity.com/forum ... ad2#p32981

Regards,
Technical support – Panda Security
www.pandasecurity.com

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