Install EPP on computers on a different network

Find the answers to Adaptive Defense and Endpoint Protection queries in this forum. The experts will help you out!
Post Reply
tcsdi_support1
Registered user
Registered user
Posts: 23
Joined: Tue, 26 Mar 2019, 04:24

Install EPP on computers on a different network

Post by tcsdi_support1 » Mon, 08 Jul 2019, 13:15

Hello everyone,

We have a network setup that goes like this:

Network A (192.168.1.X) - with internet

Network B (192.168.50.x) - without internet

What we tried to do is assign 1 computer CENTRAL as a discovery/cache/proxy endpoint and we added 2 IP addresses to it:
IP 1 192.168.1.10
IP 2 192.168.50.10

The problem is that when we do a discovery via CENTRAL, the computers under Network B is not being detected.

When we install EPP manually on Network B computers, it will just display error 12007.

Is there any other way that we can do in order to be able to install EPP in the endpoints?

Darth Panda
Official moderator
Official moderator
Posts: 1437
Joined: Tue, 24 Oct 2017, 12:04

Re: Install EPP on computers on a different network

Post by Darth Panda » Tue, 09 Jul 2019, 10:23

Hi tcsdi_support1,

Requirements for finding unprotected computers on your network:

The list of discovered computers displays all workstations and servers that meet the following requirements:
-Have not been hidden by the administrator
-Are not currently managed by Panda Adaptive Defense 360 on Aether Platform
-Are located on the same subnet segment as the discovery computer

Please make sure that CENTRAL is in the same subnet segment.

Regards,
Technical support – Panda Security
www.pandasecurity.com

tcsdi_support1
Registered user
Registered user
Posts: 23
Joined: Tue, 26 Mar 2019, 04:24

Re: Install EPP on computers on a different network

Post by tcsdi_support1 » Wed, 10 Jul 2019, 08:34

Darth Panda wrote:
Tue, 09 Jul 2019, 10:23
Hi tcsdi_support1,

Requirements for finding unprotected computers on your network:

The list of discovered computers displays all workstations and servers that meet the following requirements:
-Have not been hidden by the administrator
-Are not currently managed by Panda Adaptive Defense 360 on Aether Platform
-Are located on the same subnet segment as the discovery computer

Please make sure that CENTRAL is in the same subnet segment.

Regards,
Hello Darth,

I believe our setup is according to what you said. The CENTRAL computer has 2 IP addresses (192.168.1.10 and 192.168.50.10) and the computers under the 192.168.50.X network can ping CENTRAL and is not hidden.

However, when we do discovery on CENTRAL, it only detects computers on the 192.168.1.X network, how can we see the computers on the 192.168.50.X network? We cannot give them internet because of security measures.

Darth Panda
Official moderator
Official moderator
Posts: 1437
Joined: Tue, 24 Oct 2017, 12:04

Re: Install EPP on computers on a different network

Post by Darth Panda » Wed, 10 Jul 2019, 13:01

Hi tcsdi_support1,

We need to open an incident to escalate the case. In order to do that, please send us in a PM your customer ID

Regards,
Technical support – Panda Security
www.pandasecurity.com

Post Reply

Return to “Adaptive Defense and Endpoint Protection - Issues”