EPP "Installation error. Unable to register the agent." via remote installation

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tcsdi_support1
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Joined: Tue, 26 Mar 2019, 04:24

EPP "Installation error. Unable to register the agent." via remote installation

Post by tcsdi_support1 » Wed, 10 Jul 2019, 12:48

Hi Support

We have a setup like this on our network:

There IP is (192.168.50.X)
Server PC = with internet
Computer A = without internet
Computer B = without internet

The server PC is already assign as a Proxy,Cache,Discovery. I tried to push remote installation on the console to the Computer A & B that don't have internet connection, but they have a LAN connection. When we start pushing the installation on the computer's it will error and it say "Installation Error. Unable to register the agent." I think that they can't reach the cache server to get files and our IPV4 is correctly set on the computers

May I know what the problem of our setup?

Kindly see the picture below:

Image

Looking forward to hearing from you !

Regards,
Christian

Darth Panda
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Re: EPP "Installation error. Unable to register the agent." via remote installation

Post by Darth Panda » Wed, 10 Jul 2019, 13:03

Hi tcsdi_support1,

We need to open an incident to escalate the case. In order to do that, please send us in a PM your customer number

Regards,
Technical support – Panda Security
www.pandasecurity.com

tcsdi_support1
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Posts: 23
Joined: Tue, 26 Mar 2019, 04:24

Re: EPP "Installation error. Unable to register the agent." via remote installation

Post by tcsdi_support1 » Fri, 12 Jul 2019, 05:45

Hi Darth

Customer ID Sent to you. Kindly check your inbox

Thank you.

Regards

Darth Panda
Official moderator
Official moderator
Posts: 1437
Joined: Tue, 24 Oct 2017, 12:04

Re: EPP "Installation error. Unable to register the agent." via remote installation

Post by Darth Panda » Tue, 16 Jul 2019, 13:52

Hi tcsdi_support1,

For discovery and remote installation to work, make sure that the requirements of this link are met:

https://www.pandasecurity.com/usa/suppo ... ?id=700024

Regards,
Technical support – Panda Security
www.pandasecurity.com

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