PANDA DOME INSTALLATION FAILURE

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vitralioru
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PANDA DOME INSTALLATION FAILURE

Post by vitralioru » Fri, 20 Sep 2019, 16:17

I attached one of the log files created after trying multiple times to install the dome. Kindly have a look and advise
Attachments
PsNanoLog_9D75.zip
(382.24 KiB) Downloaded 27 times

Darth Panda
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Re: PANDA DOME INSTALLATION FAILURE

Post by Darth Panda » Mon, 23 Sep 2019, 11:05

Hi vitralioru,

We will need your customer number or the antivirus activation code and a Psinfo or your computer.

Panda Support Information tool

From a computer with Internet connection, download and save the PSInfo tool in your computer:
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
Select your product, click the option Collect Support Information and tick option Do not send, save local.
Send an email with the .7z file generated as soon as possible.
Note: The format of the file is: COMPUTERNAME_[DATE-TIME]_PSInfo.7z

Please attached the file created, the PsNanoLog_9D75.zip you already attached in the post and the customer number or activation code to
https://www.pandasecurity.com/en/homeus ... html?lng=2

Regards,
Technical support – Panda Security
www.pandasecurity.com

vitralioru
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Posts: 3
Joined: Wed, 18 Sep 2019, 21:01

Re: PANDA DOME INSTALLATION FAILURE

Post by vitralioru » Tue, 24 Sep 2019, 11:35

Done as requested
Please note the page in your link allows you to attach a single file only and for this reason I had to open two cases, to be able to send you both files, under ID 04921721 and ID 04921715

Darth Panda
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Re: PANDA DOME INSTALLATION FAILURE

Post by Darth Panda » Wed, 25 Sep 2019, 09:08

Hi vitralioru,

You will be answered by the technical support team in your country.

Regards,
Technical support – Panda Security
www.pandasecurity.com

vitralioru
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Posts: 3
Joined: Wed, 18 Sep 2019, 21:01

Re: PANDA DOME INSTALLATION FAILURE

Post by vitralioru » Mon, 07 Oct 2019, 10:55

Hey Darth Panda,

It's been two weeks since your reply already and the promised support didn't materialized yet. Never been contacted by any support team.
Kindly assist and expedite.

Darth Panda
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Posts: 1486
Joined: Tue, 24 Oct 2017, 12:04

Re: PANDA DOME INSTALLATION FAILURE

Post by Darth Panda » Tue, 08 Oct 2019, 15:25

Hi vitralioru,

We have contact the technical support department for your country and they are already analyzing your issue.
You will be answered during the day.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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